FAQ
How long does the piece take to ship and arrive?
When a piece is purchased, it is usually shipped out within a couple days. Due to processing and such, please be aware that shipping may take up to 4 weeks but usually is less. You will be provided with shipping information as soon as the product is dispatched.
How will the piece be packaged?
The pieces are usually sold as a complete set, meaning the piece is carefully secured in a solid wood frame with strong tempered glass (which will be taped to prevent cel damage from glass breakage in the very unlikely event). The piece is subsequently placed in a frame box to keep it from moving inside the final shipping box. Any empty space in the box is filled with bubble wrap or paper.
What if my piece is damaged in transit?
In the very unlikely event that the piece is damaged during the shipping process, evidence of damage, such as videos or photos, will be required for insurance purposes. Due to the product being a custom hand-made product, I will personally reach out to discuss replacing or refunding the product.
What is your cancellation or return policy?
Because each commission is handmade and created for a specific customer, commission payments, cancellations, revisions, and returns are handled according to the Terms & Policies page. Please review those policies before submitting a commission request or approving a quote.